Find out what customers are saying about Holmes European Motors.
Here you will find a live review stream of our Mercedes-Benz dealership located in Shreveport, LA. These reviews were submitted by our customers on Cars.com, DealerRater, Edmunds.com, Google+, Yahoo! And Yelp.
Click on ‘Read more’ to read the full review or leave your own!
* This is the first online review I have ever felt compelled to write for a business due to the level of service provided*Today I purchased a used vehicle from Holmes European Motors. Kevin, Dillon and Chris were all very helpful through the entire process. This was by-far the best experience I have had with a dealership in the last 10yrs! They were extremely patient, informative and knowledgeable. I live over two hours from the dealership and we were able to iron out many of the details over the phone to include giving me an honest and fair trade-in estimate which they honored. When I arrived Kevin had the vehicle I was interested in ready and waiting and it was in the condition listed (no surprises). It literally took less than two hours from the time I arrived for the test drive to the time I pulled out of the dealership and was headed home with our new vehicle (they even handled my insurance transfer) I will most definitely be reccomending this dealership to my friends and co-workers and look forward to doing business with them in the future. Great service and thanks again to the entire HEM staff!
My experience was horrible!!! We bought 3 cars this year from Holmes European(Honda)! We had to bring a New car back for a defect!! So they gave us a loaner that we didn't asks for!!! It took 3 days to fix something that took 3min a (fuse). My wife drives off in the loaner, a rock hits the windshield(she thinks)she noticed a chip in the windshield(its probably there already) she brings the car back 3 days later& turns the keys in, before she leaves the building she turns around & tells the lady at the service desks I think a rock chip the windshield. They look at it & said that will be 800.00??? She could have left but she thought she was doing the right thing by telling them!!! I had a lot of respect for this dealership but never again!!! I dnt recommend anyone to Buy a car or use their services department!!!!! The first time I bought a car here, Zach Parnell was here!! he knows how to keep customers happy & keep them coming for years!!! He's not there anymore, I should've went East to Monroe. My friends, family & l will never be back!! 800.00 for a 100.00 windshield really!! #Overpromise #Underdeliver
Had to have some repairs done on my Land Rover. The service department was super friendly and repairs we done quickly and conveniently.
Exceptional experience. Had a loaner ready and helped transfer my car seat. In/out within 15 minutes. Received regular updates until my car was ready for pick up
Friendly staff-especially Mary Catherine who went above and beyond to help me!!! Was given a loaner car to help me have a better day-took 3.5 hrs to get service
Great service every time I get my car worked on. The staff is always helpful and I would have bought a car from them if they had the color I wanted.
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